If you experience any difficulty accessing your online tax documents, please contact the Service Center at 1-866-528-0707 for assistance.
There will also be an updated option to how you receive any future W-2 forms, starting with tax year 2013. The updated Payroll Choice form features a check-box to activate your future W-2 to be emailed electronically only, deactivating the mailing option. Please see image below for example:
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If the check-box is not selected when the form is completed, you will still receive your future W-2s via mail automatically. Please contact your local branch with any questions.